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Case Study
How Kansas City University standardized student remediation with learning analytics
Learn how Kansas City University College of Osteopathic Medicine combined learning analytics and the ActionPlans® Management System to identify at-risk students earlier, coordinate intervention across departments, and create a more consistent remediation process.
Kansas City University
Founded in 1916, Kansas City University’s College of Osteopathic Medicine (KCU-COM) serves approximately 435 students per class across campuses in Kansas City and Joplin, Missouri. Its two-pass curriculum builds students’ understanding of normal structure, function, and pathology across the first and second years.
School type
College of Osteopathic Medicine
Location
Kansas City and Joplin, MO
Website
Number of students
Approximately 435 per year group
LMS integration
- ExamSoft
- Canvas LMS
Enflux product(s)
- ActionPlans® Management System
- EDU (ExamSoft) Suite
- CompetencyGenie™
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Overview
Many health professions programs collect large amounts of assessment data. The challenge is turning those insights into timely, coordinated action that supports student success.
Kansas City University College of Osteopathic Medicine (KCU-COM) had already established Enflux as its learning analytics platform, bringing together assessment data from ExamSoft and Canvas LMS to better understand student performance. With CompetencyGenie™, AI-powered tool for categorizing exam items according to cognitive levels and competencies, faculty tagged assessment items by Bloom’s taxonomy, providing deeper insights into cognitive skill development and learning gaps.
As the institution matured its assessment practices, Felicia Graves, Exam Services & Analytics Coordinator, recognized an opportunity to extend Enflux beyond assessment reporting. Working closely with the Student Success team, she led an initiative to build a more coordinated, standardized remediation workflow. By combining Enflux learning analytics with the ActionPlans® Management System, KCU’s Exam Services team created a connected process that supports earlier intervention, cross-functional collaboration, and longitudinal student support.
Today, the standardized workflow provides Student Success with current assessment evidence within approximately two days, enabling earlier coaching conversations, more coordinated intervention, and a consistent remediation process across campuses.
“Our teams work together to identify what students in remediation need, alongside Learning Enhancement, academic leadership, and the students themselves. Keeping everyone in one system makes it much easier to coordinate the right support.”
Felicia Graves, Exam Services & Analytics Coordinator
Kansas City University – College of Osteopathic Medicine
Challenge
KCU’s remediation program was well established, but the information supporting student intervention was fragmented across departments.
Assessment reports were recreated using screenshots, Word documents, PDFs, and shared hyperlinks. While Exam Services, Student Success, Learning Enhancement, Disability Services, faculty, and academic leadership all contributed to the remediation process, each department maintained its own documentation practices. This made collaboration time-consuming, increased the risk of inconsistent information, and created unnecessary administrative burden.
Although Student Success typically met with students within one or two days after final grades were posted, detailed strengths-and-opportunities reports often arrived months later, too late to fully inform those earliest coaching conversations.
The university needed a repeatable, secure process that would provide timely assessment insights, coordinate multiple stakeholders, and support consistent longitudinal student intervention.
Solution
Recognizing the gap, Felicia Graves saw an opportunity to build on KCU’s existing use of Enflux learning analytics. Working closely with the Student Success team, she led the effort to design a standardized, repeatable remediation workflow that would integrate current assessment evidence, documentation, and cross-functional collaboration into a single secure system.
Assessment data from ExamSoft and Canvas LMS becomes available in Enflux within approximately 24 hours, where learning analytics bring together assessment results, course performance, and categorized assessment data into a single view of student learning.
Using CompetencyGenie™, KCU consistently tags assessment items by Bloom’s taxonomy, enabling faculty and student support teams to move beyond overall exam scores and identify specific cognitive skill gaps that contribute to student performance.
These insights are organized into interactive dashboards that surface performance across:
- Courses
- Organ systems
- Disciplines
- Bloom’s taxonomy
- Institution-defined categories
When a student requires additional support, KCU’s Exam Services team initiates an ActionPlan® through the ActionPlans® Management System, integrated directly with Enflux learning analytics. ActionPlans® provide a structured workspace for assigning ownership, coordinating stakeholders, documenting interventions, and tracking student progress throughout remediation.
Implementation and impact
KCU organized the redesigned workflow around five stages:
The redesigned workflow reduced the typical end-to-end turnaround from months to approximately 2–3 days. It also reduced manual redistribution, lowered FERPA-related access risk, improved confidence in data fidelity, and established a standardized remediation process across teams and campuses.
KCU continues to place professional judgment at the center of remediation. Student Success coaches review the assessment evidence with students, explore barriers through a structured questioning framework, and connect each learner with the appropriate academic, learning, disability, counseling, faculty, or other campus resources. Biweekly coaching continues through the comprehensive remediation exam.
The university reported early improvement in outcomes after pairing earlier access to data with longitudinal support and expects further gains as the workflow matures.
“By day two, we have their data right there … to identify what support strategies might need to be aligned to that student.”
Dr. Amber Schmidtke, Assistant Dean of Student Success
Kansas City University – College of Osteopathic Medicine
Key benefits
- Evidence connected to action. Enflux combines learning analytics and ActionPlans® within one platform, allowing KCU to move directly from identifying performance patterns to coordinating targeted student support.
- Standardized cross-functional coordination. A remediation-specific committee connects key stakeholders from four departments and supports a consistent workflow across KCU’s Kansas City and Joplin campuses.
- Faster, safer access to student information. Integrated assessment data, available within 24 hours, and access-controlled plans reduce manual redistribution, lower FERPA risk, and make relevant evidence available for coaching within days rather than months.
- Longitudinal documentation. Data snapshots and a persistent record of activities allow teams to follow the student’s progress over time and preserve the context behind decisions and referrals.1
Results
Student performance evidence available in 2 days
Enflux ingests assessment data within about 24 hours, allowing KCU’s Exam Services team to prepare an ActionPlan® the same day or the next. Information that once reached Student Success months later can now inform the very first coaching conversation.
1 standardized workflow across 4 departments
Exam Services, Student Success, Learning Enhancement, and other designated stakeholders collaborate using the same structured workflow and documentation, reducing duplicate work while improving consistency and accountability.
Reduced FERPA and access risk
Keeping student-specific evidence and follow-up within an access-controlled platform reduces the need to recreate, rename, and redistribute static files through separate systems.
Earlier, individualized student support
Coaches review categorized performance patterns with students, develop individualized support strategies, involve the appropriate campus resources, and monitor progress throughout the remediation period.
Download the full case study to learn more about Enflux and data-informed program assessment