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Case Study
Leveraging learning analytics to strengthen student retention and accreditation readiness
Learn how the University of Charleston School of Pharmacy used Enflux’s learning analytics platform to improve student retention, streamline assessment workflows, and successfully prepare for ACPE reaccreditation.
University of Charleston
Founded in 2006 in Charleston, West Virginia, the University of Charleston School of Pharmacy combines academic excellence with experiential learning to prepare future pharmacy leaders, with a focus on patient-centered care, collaboration, and community impact.
School type
School of Pharmacy
Location
Charleston, WV
LMS integration
- Moodle
- CORE ELMS
- ExamSoft
Enflux product(s)
- ACPE Monitoring Suite
- CORE Monitoring Suite
- EDU (ExamSoft) Suite
- ActionPlans® Management System
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Overview
The University of Charleston School of Pharmacy (UCSOP) faced significant challenges common across pharmacy education, including declining enrollment, limited staffing, increased faculty workload, and rising pressure to meet school of pharmacy accreditation standards. With only one assessment administrator and a lean administrative structure, the school needed a centralized learning analytics approach to manage performance data, improve early-intervention processes, and support evidence-based decision-making.
Beginning in 2021, UCSOP partnered with Enflux, adopting a learning analytics platform for the School of Pharmacy to support academic advising, early-alert workflows, and the ACPE self-study process. This approach resulted in a 100% student retention rate, a full 8-year reaccreditation in 2024, and 3 Noteworthy Practices commendations.
“Enflux enabled our school of pharmacy to achieve significant outcomes with a lean personnel structure, turning constraints into a pathway for innovation and success.”
Dr. Kristy Lucas
Dean and Professor, University of Charleston School of Pharmacy
Challenge
At UCSOP, Dr. Lucas, Dean and Professor, alongside her colleagues, Dr. Michaela Huddleston, ACPE Re-Accreditation Self-Study Chair & Assistant Professor, and Dr. Leah Hall, Executive Director of Assessment & Associate Professor, faced mounting assessment and student retention challenges driven by manual processes. Assessment data was extracted from ExamSoft, paper records, and spreadsheets, requiring up to 6 administrative hours per term to identify at-risk students mid-semester. Limited faculty access to timely performance data led to reactive advising, while early interventions were unstructured and undocumented. Small cohort sizes increased the impact of course failures under ACPE accreditation standards (Standard 17), and as the program entered its 18-month self-study, a one-person assessment office was responsible for producing comprehensive accreditation evidence without adequate technological support.
“Before Enflux, we manually extracted data mid-semester to identify at-risk students and hoped interventions happened, without a feedback loop or accountability. Enflux has allowed us to significantly enhance this process.”
Dr. Kristy Lucas
Dean and Professor, University of Charleston School of Pharmacy
Solution
Dr. Lucas and her team first discovered a solution through a peer at a conference, where a faculty member shared how learning analytics had transformed their institution’s approach to data management and program success. Recognizing similar obstacles at UCSOP, they implemented Enflux as a learning analytics platform for pharmacy programs to automate data ingestion, reporting, and early-intervention workflows.
ExamSoft data flowed directly into dashboards summarizing course averages, longitudinal trends, and learning outcome performance. Advisors used Enflux’s Academic Advising Dashboard to guide student meetings with consistent, standardized data. ActionPlans® provided a structured method to document interventions, assign tasks, track progress, and ensure accountability. AACP Program Quality Surveys (PQSs) data, NAPLEX/MPJE results, and CORE ELMS experiential data were incorporated to support committees and pharmacy program accreditation standards. During the self-study, subcommittees accessed dashboards aligned to ACPE accreditation standards, enabling independent and efficient evidence review.
Implementation and impact
“Academic advising data helps us quickly identify students who need support and understand their performance across courses, semesters, or academic years.”
Dr. Kristy Lucas
Dean and Professor, University of Charleston School of Pharmacy
“With strategic implementation and ready access to data through Enflux, we were able to streamline our workflow and complete the self-study far more efficiently than we could have otherwise.”
Dr. Michaela Huddleston
ACPE Re-Accreditation Self-Study Chair & Assistant Professor, University of Charleston School of Pharmacy
“You can make your committee meetings more effective by communicating through these ActionPlans®, closing that assessment loop, and helping close the communication loop.”
Dr. Kristy Lucas
Dean and Professor, University of Charleston School of Pharmacy
Dr. Lucas and her peers at UCSOP positioned Enflux’s learning analytics platform as a comprehensive assessment tool, transforming how faculty monitored survey results, student performance, and academic advising. With real-time learning analytics insights and ActionPlans®, they streamlined accreditation reporting, ensured timely faculty-student engagement, and standardized student retention strategies across the program.
ActionPlans® was pivotal in supporting student progression, enabling faculty to tag students for longitudinal tracking and document interventions in a centralized location. The tool provided evidence of support, ensured accountability in interventions, and reinforced students’ commitment to improvement by helping them track their performance relative to peers. Additionally, ActionPlans® reduced administrative workload by 6 hours per semester and eliminated the need for additional full-time personnel while maintaining strong student support and financial sustainability.
With this institutional shift, UCSOP achieved a 6% reduction in course failures and a 100% student retention rate in 2024, demonstrating how real-time data insights and learning analytics can drive early interventions and student success.
Enflux helped UCSOP as they secured an 8-year ACPE accreditation standards renewal and earned recognition for 3 Noteworthy Practices in data-driven assessment and co-curricular development, establishing a scalable model for academic excellence in pharmacy programs.
Key benefits
- Data-driven accountability. Real-time learning analytics dashboards and ActionPlans® streamline communication, reduce manual data handling, and support faster, more informed decision-making with immediate access to student, course, and program-level insights
- Standardized processes. By consolidating ExamSoft, AACP PQS, NAPLEX/MPJE, and CORE ELMS data into a single learning analytics platform, Enflux enables a consistent approach to assessment and review, ensuring faculty, advisors, and self-study teams work from the same accurate information.
- Strategic investment. A customizable learning analytics platform for pharmacy programs allows institutions to align Enflux with their priorities and resources, delivering measurable impact without adding staff.
Results
100% student retention rate
A strengthened early-intervention process and consistent use of standardized advising data helped UCSOP support every student in the measured cohort, resulting in a 100% student retention rate.
6% reduction in course failures
ActionPlans® created a structured, accountable workflow for documenting and tracking interventions, contributing to a 6% decrease in course failures and improving overall academic performance.
6 administrative hours saved each semester
Real-time dashboards eliminated manual data extraction and spreadsheet manipulation, saving approximately 6 administrative hours per semester and allowing faculty and staff to redirect time toward high-impact student success activities.
8-year ACPE reaccreditation with 3 Noteworthy Practices
Enflux’s dynamic dashboards and filterable reports streamlined evidence collection for the self-study, supporting UCSOP in securing a full 8-year reaccreditation and earning 3 Noteworthy Practices in assessment and data-driven decision-making.
Download the full case study to learn more about Enflux and data-informed program assessment